Privacy Policy
How we collect, use, and protect your personal information.
Last Updated: January 2025
Unique Dream Services ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.
1. Information We Collect
- Personal Information: When you contact us, book a service, or apply to join our technician network, we may collect your name, email address, mobile number, address, and other details you voluntarily provide.
- Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Device Information: We may collect information about the device you use to access our website, including device type, operating system, and unique device identifiers.
2. How We Use Your Information
- To provide and improve our repair and maintenance services.
- To respond to your inquiries and service requests.
- To send you service updates, appointment confirmations, and promotional communications (with your consent).
- To process technician applications and manage our workforce.
- To analyze website usage and improve user experience.
- To comply with legal obligations and resolve disputes.
3. Information Sharing
- We do not sell, rent, or trade your personal information to third parties for marketing purposes.
- We may share your information with trusted service partners and technicians solely to fulfill your service requests.
- We may disclose information when required by law, court order, or government regulation.
- In the event of a business merger or acquisition, your information may be transferred to the acquiring entity.
4. Data Security
- We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information.
- We store data on secure cloud servers provided by trusted third-party providers.
- While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Cookies and Tracking
- We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
- You may disable cookies through your browser settings, though this may affect website functionality.
- We use analytics tools to understand website usage patterns and improve our services.
6. Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.
- Contact and service records are retained for a minimum of 3 years for quality assurance and warranty purposes.
- You may request deletion of your personal data by contacting us at privacy@uniquedreamservice.com.
7. Your Rights
- You have the right to access, correct, or delete your personal information.
- You may opt out of marketing communications at any time by contacting us or clicking unsubscribe in any email.
- You have the right to data portability — to receive a copy of your personal data in a structured format.
- If you believe your data protection rights have been violated, you may file a complaint with the relevant regulatory authority.
8. Third-Party Links
- Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
- We encourage you to read the privacy policies of any third-party sites you visit.
9. Children's Privacy
- Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.
- If you believe a child has provided us personal information, please contact us immediately.
10. Changes to This Policy
- We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date.
- Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@uniquedreamservice.com
Phone: +91 70429 43223
Address: Unique Dream Services, Patna, Bihar, India